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Common Questions · Detailed Answers · In English

Hibajee13 FAQ — Common Questions & Detailed Answers

Answers to all your questions on accounts, betting, payments, and security — all in one place. And if you still can't find what you need, our support team is always here.

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Account Security Betting Records Live scores Understanding Odds Live Casino Account Lock Responsible gambling tools

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📧 support@hibajee13.asia

❓ Frequently Asked Questions

What members ask about most

Two-Factor Authentication (2FA) is not mandatory on Hibajee13, but enabling it significantly strengthens your account security. Even if someone gets hold of your password, they won't be able to log in without the 2FA code.

Steps to activate:
  • Log in and click the profile icon in the top-right corner.
  • Account Settings → Security → Two-Factor Authentication Go to the option.
  • Select "SMS OTP" — a 6-digit code will be sent to your registered mobile number each time you log in.
  • Send a test OTP to verify, then click the "Save" button.
Tip: With 2FA enabled, you can save familiar devices as "trusted devices" — so you won't need an OTP every time. Logging in from a new or unrecognised device will automatically prompt an OTP request.
If you run into any issues, contact us at support@hibajee13.asia.

On hibajee13, your full betting history and financial transaction records are stored in two separate sections.

Betting history: After logging in, go to the profile icon in the top-right corner → Betting History Go to the option. Here you can view the date, match, stake, odds, and result (win / loss / ongoing) for every bet. You can also filter by date range.

Transaction History: on the Transactions page Go to Profile → Transaction History. Here you can see the date, amount, payment method, and status (successful / pending / failed) for every deposit and withdrawal.

Your most recent 3 months of records are shown by default. If you need older data, email our support team with your request and they'll send you a statement for the specified period.

To view live scores and match statistics on Hibajee13 On the Games page Go to any ongoing match and click on it.

On every live match page, you'll find:
  • Scorecard: Updates in real time — over-by-over for cricket, minute-by-minute for football.
  • Match statistics: Ball-by-ball commentary, wickets, boundaries, partnerships — all in separate tabs.
  • Live Streaming: Live video streaming is available for selected matches — you'll need at least ৳100 in your account balance to access this feature.
When using the app, live scores run in the background — you'll receive push notifications for goals or wickets even while using other apps.

By default on Hibajee13 Decimal Odds (Decimal Odds) — the simplest format to understand.

How the calculation works: Winnings = Stake × Odds

Example:
  • Odds 1.90 A ৳100 bet → if you win, you receive ৳190 (your ৳100 stake + ৳90 profit).
  • Odds 2.50 A ৳200 bet → if you win, you receive ৳500 (your ৳200 stake + ৳300 profit).
  • Odds 1.01 means a near-certain favourite — winnings are minimal even if the bet comes through.
  • Odds 5.00 means an unexpected outcome — higher risk, but higher reward.
You can change the odds format in Account Settings to Fractional (9/10) or American (-111). Decimal format is the most convenient option for Bangladeshi members.
As you enter your stake on the bet slip, your potential winnings are calculated and displayed automatically — no manual calculation needed.

At hibajee13's Live Casino, you can play Blackjack, Roulette, Baccarat, and Andar Bahar with real dealers in real time. Unlike standard casino games, everything happens over a live video feed — no computer animations.

Steps to get started:
  • Log in and On the Games page Go.
  • Click the "Live Casino" tab — a full list of all currently running live tables will appear.
  • Choose your preferred game. The minimum bet is shown on each table — typically starting from ৳50.
  • Once you join a table, the live video feed starts automatically — place your chips and bet within the allotted time.
Tip: Before playing for the first time, start at the minimum bet tables. You can also chat with the dealer via live chat — many dealers understand Bengali too.
Make sure you have a stable internet connection for the best experience — smooth video playback requires at least 4G or Wi-Fi.

For security reasons, entering the wrong password 5 times in a row on hibajee13 will temporarily lock your account for 30 minutes. It unlocks automatically after 30 minutes — just reset your password and log back in.

To reset your password:
  • On the login page Go to the login page and click the "Forgot password?" link.
  • Enter your registered mobile number — a 6-digit OTP will be sent to you.
  • Verify with the OTP and set your new password. The whole process takes under 2 minutes.
If your account has been suspended due to unusual activity (you will typically be notified by email), send an email to support@hibajee13.asia with your registered mobile number and a description of the issue. The team will get back to you within 24 hours.
Never share your password or OTP with anyone who calls or emails asking for them — this is a scam.

Using responsible gaming tools on hibajee13 is straightforward. After logging in, go to Profile → Account Settings → Responsible Gaming Under this option, you'll find the following tools:

  • Deposit limit: Set the maximum amount you can deposit daily, weekly, or monthly. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
  • Loss limit: Set a cap on how much you can lose within a given period — once you hit the limit, betting stops automatically.
  • Session time limit: Decide in advance how long you want to play in one session — anywhere from 30 minutes to 8 hours.
  • Cool-off Period: You can temporarily suspend your account for anywhere between 1 day and 6 months.
To permanently close your account (self-exclusion), email support@hibajee13.asia with the subject line "Self-Exclusion Request". For more details on this, Responsible Gaming page Go.

🏆 What you get at hibajee13

These benefits are yours the moment you register

Instant Deposit

Deposits via bKash, Nagad, and Rocket are credited to your account within 1 to 5 minutes. The minimum deposit is just ৳300.

Live Score & Streaming

Real-time scorecards, match statistics, and live video streaming for selected matches — all in one place.

Enhanced account security

256-bit SSL encryption, OTP-based 2FA, and automatic alerts for suspicious logins — your account stays protected at all times.

Live Casino

Blackjack, Roulette, Baccarat, and Andar Bahar with real dealers — live tables open 24/7.

Generous Bonus Program

From welcome bonuses and daily cashback to weekly reloads and VIP rewards — points accumulate with every bet.

24/7 Bengali Support

Get help in Bengali via live chat or email for any issue. Average response time is just 90 seconds.

Details
Hibajee13 FAQ — why this page matters

Thousands of hibajee13 members reach out to support every day with various questions. This FAQ page is designed so you can quickly find answers to common questions without waiting for support.

Everything in one place — from account security and betting records to how to check live scores, understanding odds, a first-timer's guide to Live Casino, what to do if your account gets locked, and how to use responsible gambling tools.

What should I do if I can't find my answer in the FAQ?

If you have any questions beyond what's covered above, our support team is always ready to help. Live chat responses typically come within 90 seconds, and email queries are answered within 24 hours.

For complex issues such as account verification, large withdrawals, or self-exclusion requests, emailing with full details is the most effective approach. Always include your registered mobile number in the email — this speeds up the verification process.

More information from other hibajee13 pages

Visit these pages for more details on specific topics:

  • Financial transactions — Detailed guide to deposits and withdrawals.
  • Bonus — all current offers and terms.
  • Responsible Gaming — A full guide on betting limits, self-exclusion, and support.
  • App — Step-by-step guide to downloading and installing the Android & iOS app.
  • Rewards — Details on VIP points and the rewards program.
  • Betting Tips — Expert analysis and strategic tips.
Keep in mind: Hibajee13 is strictly for users aged 18 and above. Betting is for entertainment — it is not a guaranteed source of income. Play within your limits and keep it enjoyable.

🤝 Still have questions? Contact Support

Our team is available 24/7 to assist you in Bengali

Live Chat

Click the chat bubble in the bottom-right corner of any page on the site. Average response time is just 90 seconds.

Email Support

Write to us at support@hibajee13.asia. For complex issues, include your registered phone number in the email — we'll get back to you within 24 hours.

Self-help guide

Responsible Gaming, Transaction Guide and Bonus page — Find the answer yourself.

Got your answers? Start playing now

Register at hibajee13, claim a 100% bonus on your first deposit, and enjoy the full experience of Bangladesh's most trusted betting platform.

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